BOOKING + SALON POLICIES

We have updated our booking policy, and it is required that all Guests read and sign the policy in order to receive services by Booji Beauty.

This policy allows us the time to inform our standby/waitlisted guests of any availability, as well as keeping our team members' schedules filled, thus better serving everyone. The Booji Beauty Bar & Co policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Text communications are now time-stamped and recorded under your Booji Beauty Guest profile. By booking your services with Booji Beauty, you agree to the terms and conditions listed in these policies. Thank you for viewing and supporting our policies criteria. Booji Beauty has the right to refuse service to anyone who does not abide by our booking policy.

By booking with Booji Beauty Bar & Co., you agree to ALL of the following policies and guidelines term conditions.

BOOKING INSTRUCTIONS:
When booking an appointment please keep in mind of the following: 

1. If you are not sure which service to book, please book a Consultation so we can discuss service options and recommendations.

2. Please be sure to read the description box of the selected service to ensure it represents your intended service(s).

3. Be sure to add all additional services needed (i.e., trim, cut, scalp treatment, etc.). Failure to book accordingly will result in additional charges and/or appointment denial) 

4. All color services require a consultation 72 hours prior to the color service appointment which includes a patch test.

5. All wig and frontal installation services require a prior consultation which includes a patch test.

6. All first-time eyelash extension guests must book a mandatory lash consultation which includes a patch test.

7. We do not install or work on store bought closures, frontals, or wigs. All wigs and hair pieces must be purchase from a reputable online vendor or from us. 

8. If you purchased a wig from another wig company, it is imperative that you try on the wig PRIOR to your wig consultation with Booji Beauty.

• We do NOT work on or install wigs purchased from beauty supply stores
• We do NOT work on or install synthetic wigs
• We do NOT work on or install mix blend wigs
• We do NOT work on or install wigs custom hand stitched wigs from other salons or stylists

-The wig must fit comfortably and not be baggy in the crown or nape, and if it is a lace frontal wig, the lace must come past your natural hairline.

Keep in mind when wig shopping online or with other companies, that wigs are NOT "one size fits all". Everyones head size (circumference) is different. Be sure to use your measurements, and purchase the correct wig size from the following Booji Specific vendors:

https://www.rpgshow.com/
https://www.myfirstwig.com/

SALON RULES:

• As much as we love kids, there are NO CHILDREN ALLOWED in the salon (unless being serviced) as seating is limited. We do not offer daycare services.

• Please do NOT bring extra people with you to your appointment. Non-compliance will result in a forfeit of deposit and rescheduling of the appointment.

• Gossip is common and can be quite intriguing, but here at Booji Beauty we really strive on providing a relaxing, drama-free, gossip-free environment. We want you to relax, enjoy your experience without having to worry or hear about someone else's problems or subject matters that may be offensive. If you happen to hear any type of inappropriate comments, conversations, or music please make our Human Resources salon manager aware of the situation by emailing: management@boojibeauty.com

 

SERVICE DEPOSITS:
Deposit are REQUIRED for everyone and is now required for all bookings, rebooking, and pre-booking reservations. The service deposit will be applied to the total amount of your service ticket at the time of check-out. We have also simplified our deposit requirements as follows:

If you need to cancel or reschedule your appointment with Booji Beauty, and your cancel/reschedule request is made 48 hours PRIOR to the scheduled appointment, you will need to give us a call at 720-507-8813 so we can refund your deposit. We required 7-14 business days for deposit refund processing. Unfortunately, deposits cannot be rolled over to another appointment booked. We will need to refund the initial deposit and charge a new deposit for the new appointment.

TARDY POLICY:
Communication is key!  If you are going to be more than 10 minutes late for your appointment, we require you to notify the salon staff via text IMMEDIATELY at 720-507-8813. After 15 minutes of being tardy, your appointment will be marked as a no-show and your deposit becomes non-refundable nor transferable. You will have to rebook online and pay another deposit. Habitual rescheduling and/or canceling will result in you being added to the 3 strike "No Call/No Show" list. After 3 strikes you will not be permitted to book an appointment with Booji Beauty.

CANCELLATION/RESCHEDULING POLICY:
Your appointment is very important to the Booji Beauty Bar team members, it is reserved especially for you. We understand that sometimes schedule adjustments are necessary, therefore, we respectfully request a minimum of 48 hours for cancellations and 48 hours for rescheduling.

CANCELLATION/NO SHOW FEE POLICY:
The cancellation fee amount is 50% of the service. If you paid a deposit, the deposit amount will be deducted from the 50% and you will owe the difference. 

ONLINE PURCHASE POLICY:
Please be advised that all online purchases, including hair purchases, are shipped to the shipping address indicated at the time of your purchase. Online purchases will not be available for salon pickup. No exceptions. 

PRODUCT PURCHASE REFUNDS AND EXCHANGES:
We maintain strict standards for quality assurance. All our orders have been inspected prior to shipping and in store purchases. Due to the nature of the products all sales are deemed FINAL. Per federal law, the return of unhygienic (USED) hair extensions and wigs are prohibited, no refunds or exchanges can be performed.

STAFF ATTENDANCE POLICY:
Communication is key, so if we are running behind with a Guests service prior to your scheduled appointment or we are running late to work in general, we will do our best to communicate this delay to you. If we or a family member fall ill, and we need to call off work on the day of your scheduled appointment, our salon management team or our front desk Guest Service Expert will do everything possible to get you serviced with a different stylist. We will do our utmost best to get you serviced. If we are unable to get you rescheduled within a reasonable timeframe, we will give you 10% off of your next service. If none of the proposed time frames work with your availability, we will refund your deposit 100%.

COVID-19 SALON POLICY:
Here as of late we are living in unfortunate times due to the COVID-19 pandemic. As a business that services the general public, we have enhanced our salon cleaning policy. We can guarantee you of the following until further notice:

1. Whether vaccinated or not, all staff and Guests are REQUIRED to wear a mask when on the premises.
2. All staff and Guests that are ill, have a positive Covid test, or encounter someone with Covid will not be permitted in the salon and will not be permitted back in the salon until they’ve quarantined the required amount of time per the CDC guidelines.
3. All staff and Guest are required to fill out a Covid Form and have their temperature checked daily
4. Each employee vows to protect themselves and the salon Guest by sanitizing the salon styling chairs, stations, drying station, shampoo bowl and chair after each Guest.
5. The Booji Beauty team vows to performing daily covid cleaning and sanitation guidelines
6. All Booji Beauty teams hold current BARBICIDE® Certification, BARBICIDE® COVID-19 Certification, and BARBICIDE® Be Healthy Initiative Certification

 

Moved/Rescheduled Appointments Reasons:

We may make an update to your  appointment for the following reason(s):

 

1. An employee called in sick
2. An employee is no longer with Booji Beauty
3. Some opening(s) have come available sooner due to a Guests cancellation/reschedule request
4. Weather conditions/ salon closure
5. The service was booked in correctly
6. The appointment was rescheduled by the Guest
7. The front desk staff is cleaning up the schedule to alot for other Guests to book

On behalf of Booji Beauty, we would like to personally say thank you for being loyal Guests. It has been a pleasure serving you, and we all hope that we can have the pleasure of providing for you for many more years to come. Please know and believe the Booji Beauty Team is committed to providing YOU with only the highest quality of personal care delivered through impeccable customer service.

By booking with Booji Beauty Bar & Co., you agree to ALL of the above policies and guidelines term conditions.

Let’s Slay and Stay Booji!

With Love,

 

The Booji Beauty Team